Monthly Archives: October 2012

[Smart Case Study] How SillyCube helps to improve order follow-up process for an environmental services company?

Abuot our customer – Waihong Environmental Services Ltd.
Waihong Environmental Services Limited (previous known as Wai Hong Cleaning & Pest Control Company Limited) has begun operations since 1965 as a sole proprietorship. Since our inception, we have since grown to become one of Hong Kong’s largest and most trusted environmental services company. With over 46 years of experience and expertise and a current portfolio of over 250 substantial projects, we are competent in providing all our clients with the best quality services. Currently we have employed over 5,800 trained skilled staff and have net asset of over HK$80 million, including a fleet of over 40 municipal vehicles.

 

After understanding the daily work of Waihong’s field inspection team and back office, SillyCube came up with a mobile solution to streamline the work process. For field working team SillyCube developed a mobile app to fill in work order eform. After data are transferred from mobile app to web management system, where back office staff can instantly follow up work orders. For back office work orders can be allocated via web management system. Order results can be checked instantly via web system. The mobile solution results in significant reduction of 80% data processing time.

 

Mobile app for Onsite Order Work

 

mobile app logon screen

 

order background info

 

fill in order form

 

Web Management System

Web management system – welcome page

 

Check order results on web system